eIDApp Documentation

A comprehensive guide on how to use the HRPP electronic identification application for secure digital identity verification.

Table of Contents

Introduction to eIDApp

The eIDApp is the official electronic identification application of the Human Rights Protection Party of Samoa. It provides a secure, digital means for citizens to verify their identity when accessing party services, voting in party elections, and participating in official HRPP events.

What is eIDApp?

eIDApp is a mobile application that stores your verified digital identity securely on your smartphone. It serves as your official digital identification for interacting with HRPP services and functions similarly to a physical ID card but with enhanced security features and convenience.

Why Use eIDApp?

Using eIDApp offers several advantages:

  • Secure and tamper-proof digital identification
  • Quick verification without physical documentation
  • Reduced risk of identity theft and fraud
  • Convenient access to HRPP services and platforms
  • Paperless and environmentally friendly alternative to physical IDs
  • Real-time updates about party events and initiatives

Getting Started

System Requirements

Before installing the eIDApp, ensure your device meets the following requirements:

  • Smartphone or tablet running iOS 12+ or Android 8.0+
  • At least 100MB of free storage space
  • Active internet connection for registration and verification
  • Built-in camera for document scanning and face verification

Installation Process

1

Download the App

Visit the App Store (iOS) or Google Play Store (Android) and search for "HRPP eIDApp Samoa".

2

Install the App

Tap "Install" or "Get" to download and install the application on your device.

3

Launch the App

After installation is complete, tap the app icon to open eIDApp for the first time.

Initial Setup

Upon first launch, you'll need to complete the following steps:

  1. Accept the terms of service and privacy policy
  2. Allow necessary permissions (camera, storage, biometrics)
  3. Create a secure 6-digit PIN for the app
  4. Set up biometric authentication (fingerprint or face recognition) if available on your device

Tip: Choose a PIN that you can remember but isn't easy to guess. Avoid using birthdays, sequential numbers, or repeated digits.

Key Features and Functionality

Digital ID Card

Your digital ID card contains your personal information, photo, a unique QR code, and security features. It can be presented on your smartphone screen for identity verification.

QR Code Verification

Your digital ID includes a dynamic QR code that can be scanned by authorized HRPP officials to verify your identity. This QR code changes periodically for enhanced security.

Biometric Authentication

Access your digital ID securely using fingerprint or face recognition, ensuring only you can access your identification.

Event Check-in

Use the app to quickly check in to HRPP events by scanning event QR codes. This records your attendance and may provide access to event-specific information.

Notifications Center

Receive important updates about HRPP activities, events, and policy announcements directly through the app.

Secure Messaging

Communicate securely with HRPP representatives through the app's encrypted messaging system.

Document Repository

Store and access important party documents, certificates, and membership records securely within the app.

Step-by-Step Usage Guide

Creating Your Digital ID

After setting up the app, you'll need to create your digital identification:

  1. Registration: Select "Create Digital ID" from the app's main menu.
  2. Basic Information: Enter your personal details including name, date of birth, and contact information.
  3. Document Verification: Scan your national ID card, passport, or driver's license using your device's camera.
  4. Facial Verification: Follow the prompts to capture your photo, ensuring proper lighting and a neutral expression.
  5. Verification Process: Wait for your identity to be verified, which typically takes 24-48 hours.
  6. ID Activation: Once approved, your digital ID will be activated and ready to use.

Accessing Your Digital ID

1

Launch eIDApp

Open the app on your device and authenticate using your PIN or biometrics.

2

Select "My ID"

Tap on the "My ID" button from the app's main dashboard.

3

View ID Card

Your digital ID card will be displayed with all your verified information and security features.

Using Your Digital ID for Verification

When you need to verify your identity at HRPP events or services:

  1. Access your digital ID as described above.
  2. Present the QR code on your screen to the authorized official.
  3. The official will scan your QR code using their verification device.
  4. If requested, you may need to authenticate again using your biometrics to prove it's your ID.
  5. Once verified, you'll receive a confirmation notification.

Checking In to Events

To check in to an HRPP event using your eIDApp:

  1. From the app's main menu, select "Event Check-in".
  2. Tap "Scan QR Code" and point your camera at the event's QR code.
  3. Confirm your attendance when prompted.
  4. You'll receive a confirmation notification and may get access to event-specific information.

Important: Only scan event QR codes from official HRPP sources. Scanning unknown QR codes may expose your device to security risks.

Updating Your Information

If you need to update your personal information:

  1. From the main menu, select "Profile Settings".
  2. Choose "Update Information".
  3. Select the information you wish to update.
  4. Follow the prompts to provide new information and any required verification documents.
  5. Submit your update request.
  6. Updates may require verification, which can take 24-48 hours.

Security Measures

Data Protection

The eIDApp implements multiple layers of security to protect your personal information:

  • End-to-End Encryption: All data transmission between your device and HRPP servers is encrypted.
  • Secure Storage: Your personal information is stored securely on your device using encryption technologies.
  • No Unnecessary Data Collection: We only collect information that is essential for identity verification.
  • Regular Security Audits: The app undergoes regular security assessments to identify and address potential vulnerabilities.

Authentication Security

The app uses multiple authentication factors to ensure only you can access your digital ID:

  • PIN Protection: A mandatory 6-digit PIN is required to access the app.
  • Biometric Authentication: Fingerprint or face recognition provides an additional layer of security.
  • Session Timeouts: The app automatically logs out after a period of inactivity.
  • Failed Attempt Limits: Multiple failed authentication attempts will temporarily lock the app.

QR Code Security

Your digital ID's QR code incorporates several security features:

  • Dynamic QR Codes: The QR code changes periodically to prevent copying or replay attacks.
  • Encrypted Data: Information in the QR code is encrypted and can only be read by authorized verification devices.
  • Limited Data Storage: The QR code contains minimal personal information and primarily serves as a verification key.
  • Real-time Verification: Each scan verifies the QR code's validity with the central system to prevent fraud.

Security Best Practice: Never share screenshots of your digital ID or QR code. This information should only be presented in person through the official app.

Troubleshooting

Common Issues and Solutions

App crashes or freezes

Try these steps:

  1. Close all background apps and restart eIDApp
  2. Restart your device
  3. Check if your OS and the app are up to date
  4. If problems persist, uninstall and reinstall the app (your data will be preserved as it's linked to your account)
Camera won't scan QR codes properly

To improve scanning:

  1. Ensure adequate lighting conditions
  2. Hold your camera steady and at the proper distance (20-30cm from the QR code)
  3. Make sure your camera lens is clean
  4. Check camera permissions in your device settings
  5. Try scanning in a different environment with better lighting
Biometric authentication not working

If your fingerprint or face recognition isn't working:

  1. Verify that biometric authentication is working for other apps on your device
  2. Go to "Settings" > "Security" in the app and re-enable biometric authentication
  3. You can use your PIN as an alternative authentication method
  4. If problems persist, contact support with details about your device model and OS version
Network connection issues

If you're experiencing connectivity problems:

  1. Check your internet connection (WiFi or mobile data)
  2. Toggle Airplane mode on and off
  3. Basic ID verification works offline, but updates and syncing require an internet connection
  4. If on WiFi, try switching to mobile data, or vice versa
Forgotten PIN

If you've forgotten your PIN:

  1. On the login screen, tap "Forgot PIN"
  2. Verify your identity using the recovery email or phone number you provided during setup
  3. Follow the prompts to reset your PIN
  4. If you cannot access your recovery email or phone, contact HRPP support with your ID number for assistance

Getting Support

If you continue to experience issues not covered here:

  • In-app Support: Go to "Settings" > "Help & Support" to access help resources or submit a support ticket
  • Email Support: Contact support at eidapp-support@hrpp.gov.ws
  • Phone Support: Call the HRPP digital services helpline at +685-23-456 (Mon-Fri, 9am-5pm)
  • In-person Assistance: Visit any HRPP office for in-person technical support

Frequently Asked Questions

Is the eIDApp a legal form of identification?

The eIDApp is officially recognized for identity verification at all HRPP events and services. However, it may not replace government-issued ID for other purposes like voting in national elections or banking. It's designed to complement your existing identification for party-related activities.

What happens if I lose my phone or get a new device?

Your digital ID is linked to your account, not just your device. If you lose your phone or get a new one, simply download the app on your new device, log in with your credentials, and verify your identity again. Your digital ID will be restored. For security reasons, you may need to go through a verification process when activating on a new device.

How often does my QR code change?

Your QR code updates automatically every 2 minutes while the app is open to prevent unauthorized copying. When offline, a static code is used with additional security measures. Each verification also checks the validity with the central system, so even if someone copies your QR code, it won't pass verification.

Can I use eIDApp without internet access?

Yes, basic functions like displaying your digital ID work offline. However, features such as updating information, checking into events, and receiving notifications require an internet connection. The app will sync any necessary data once you're back online.

How is my personal data protected?

Your data is protected through multiple security measures including end-to-end encryption, secure local storage, and strict access controls. The app complies with international data protection standards. HRPP never shares your personal information with third parties without your explicit consent.

Can family members share one eIDApp account?

No, each person must have their own eIDApp account linked to their personal information. The digital ID is designed for individual verification, similar to physical ID cards. Sharing accounts violates the terms of service and may result in account suspension.

Will my digital ID expire?

Yes, digital IDs have an expiration date, typically set to 3 years from issuance. You'll receive notifications before expiration, and the renewal process is simpler than the initial registration. The expiration ensures your information stays current and security features are updated.

Is there a fee for using eIDApp?

No, the eIDApp is free to download and use for all HRPP members and supporters. There are no subscription fees or hidden charges. The app's development and maintenance are funded by the party as part of its digital initiatives.